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Return & Refund policy.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Can you return plants? No.

Ugoorganic.com does not accept returns on plants as the poor plants will perish due to both way transit stress. But we do guarantee every plant will arrive at your doorstep in great condition.

Please note that the plant might look a little dull due to transit stress. But be assured that exposure to sunlight and proper watering will revive the plant to its natural healthy state.

If you are worried about the plant health, we have your back. Just contact our support team:

Can you return non-plant products? Yes.

If any non-plant product reaches you in a damaged state.

We take great care selecting the best products for our customers that will help support and enhance your plant life. If you are not happy with your purchase, we will accept returns and exchanges on unused or unopened products within 15 days of purchase. Simply reach out to our customer support team to start the process.

What if you are not happy with the product? You can Self Return

If you dislike the product received, you can follow below steps to send the product to us:

  • What if you are not happy with the non -product? You can Self Return the item to us within seven days from the delivery date
  • We will send a replacement or initiate refund for the products to your source account once we receive the product
  • You will bear the shipping charges to return the products.
  • Return address:

Viesure Biosciences
No. 44/132, Bharathi Street, Vasudevan Nagar, Jafferkhanpet, Chennai-600 083.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@ugoorganic.com /8072594879 .

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: Viesure Biosciences

No. 44/132, Bharathi Street, Vasudevan Nagar, Jafferkhanpet, Chennai-600 083.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Viesure Biosciences

No. 44/132, Bharathi Street, Vasudevan Nagar, Jafferkhanpet, Chennai-600 083.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support@ugoorganic.com /8072594879  for questions related to refunds and return